Shipping policy
Shipping Policy
Thank you for shopping with Billy’s Plushies.
All Billy’s Plushies products are made to order. This means your order is prepared specially after your purchase has been placed. Because of this, our estimated delivery time is usually 7–15 days from the date your order is confirmed.
Processing and Delivery Time
Our standard estimated delivery time is:
7–15 days
Please note that this timeframe includes the time needed to prepare your made-to-order item and deliver it to you.
Delivery times may vary depending on order volume, holidays, shipping carrier delays, customs processing, or circumstances outside of our control.
Made-to-Order Items
Billy’s Plushies products are made to order, which helps us create each item with care and attention. Because the item is not always ready-made before purchase, please allow the full estimated delivery period before contacting us about delays.
Order Confirmation
After placing your order, you will receive an order confirmation by email. Please make sure your shipping address is complete and correct before completing your purchase.
Billy’s Plushies is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.
Tracking Information
If tracking is available for your order, tracking details will be sent to the email address used at checkout.
Please allow time for tracking information to update after your order has been shipped.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout.
If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the order.
Lost or Delayed Packages
If your package appears delayed, please first check your tracking information, if available.
If your order has not arrived after the estimated delivery time, contact us at:
Please include your order number and the email address used at checkout so we can assist you faster.
Contact
For questions about shipping, please contact us at: