Privacy policy
Privacy Policy
This Privacy Policy explains how Billy’s Plushies collects, uses, stores, and protects your personal information when you visit our store, place an order, contact us, or use our services.
By using our store, you agree to the collection and use of information as described in this policy.
Contact Information
For privacy-related questions, contact us at:
Store name: Billy’s Plushies
Email: Billysplushies@outlook.com
Information We Collect
When you visit our store or place an order, we may collect the following information:
- Name
- Email address
- Shipping address
- Billing address
- Phone number, if provided
- Order details
- Payment status
- Customer service messages
- IP address
- Device and browser information
- Website usage information
- Cookie data
We do not store full payment card details. Payments are processed through secure third-party payment providers.
How We Use Your Information
We use your personal information to:
- Process and fulfil your order
- Send order confirmations
- Provide shipping updates
- Communicate with you about your purchase
- Handle returns, refunds, cancellations, and complaints
- Provide customer support
- Prevent fraud and protect our store
- Improve our website and services
- Meet legal, accounting, and tax obligations
Legal Basis for Processing
Where GDPR applies, we process personal data based on one or more lawful bases, including:
- Performance of a contract, such as processing and delivering your order
- Legal obligations, such as accounting and tax requirements
- Legitimate interests, such as fraud prevention and store security
- Consent, where required, such as for certain marketing or cookie uses
Sharing Your Information
We may share necessary personal information with trusted third parties who help us operate our store, including:
- Shopify
- Payment providers
- Shipping companies
- Email and customer service providers
- Analytics providers
- Fraud prevention services
- Legal, tax, or accounting service providers
- Authorities, if required by law
We only share information when necessary to provide our services, operate our store, comply with the law, or protect our rights.
International Transfers
Some of our service providers may process data outside your country or outside the European Economic Area.
Where required, appropriate safeguards are used to protect your personal information.
How Long We Keep Your Information
We keep personal information only as long as necessary for the purposes described in this policy.
This may include keeping order information for accounting, legal, tax, fraud prevention, customer service, and business record purposes.
Marketing
If you choose to receive marketing emails from us, we may use your email address to send updates, offers, or product news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at:
Your Privacy Rights
Depending on where you live, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to certain processing
- Request restriction of processing
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with a data protection authority
To exercise your rights, contact us at:
Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no online store or electronic transmission is completely secure, so we cannot guarantee absolute security.
Children’s Privacy
Our store is not intended for children to purchase products without the involvement of a parent or guardian.
If you believe a child has provided us with personal information without proper consent, please contact us at:
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.